Customer Service
Have questions? You can find the answers to most of the common questions that come up right here in our Frequently Asked Questions section.
Simply, click on a category to view more questions and answers.
If you can't find the answer to your question, please feel free to
contact us directly by emailing us at: 
.
Or call us at: +852 2273-4393
Attending the courses![]()
Q: What is the dress code for attending the course?
Dress code is smart-casual. No jeans or shorts please.
Q: What language will the course be taught in?
All courses will be taught in English unless otherwise specified.
Q: What time does the course start and end?
The majority of courses start at 9am and finish at 5pm unless otherwise specified.
Q: Will there be any breaks? If so, what time are the breaks?
Yes, there are 2 coffee breaks (approximately 10:30am and 3:30pm) in addition to the one hour lunch break which begins approximately at 12:30-1pm.
Course Registrations![]()
Q: Are there any deadlines for course registrations?
We encourage everyone who is interested in the course to register as early as possible. This ensure that the course you want to attend can be confirmed to go ahead as early as possible so that you can make the necessary arrangements.
If you are unsure of whether you can still book a seat on one of the
courses, please feel free to contact us at:
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Payments![]()
Q: What methods of payment do you accept?
The following methods of payment are accepted:
1. Telegraphic/Wire Transfer
Bank details will be provided to you with the invoice upon receipt of
your registration.
2. Crossed Cheque/Bank Draft
Made payable to: Ethan Hathaway Co Ltd
We presently do not accept credit cards however, this will be changed at a later date.
We cannot accept cash due to security reasons.
Q: Can I pay in a different currency (other than US$)?
Yes, we accept payments in the following currencies:- US dollar
- Hong Kong dollar
- Singapore dollar
- Euros
- Sterling
To be invoiced and settle payment in the currency of your choice please let us know at the time of your registration.
Q: What is the deadline for payment?
Payment must be received 15 working days from the day we receive your registration. Proof of payment is also acceptable.
Ethan Hathaway reserves the right to cancel your registration so that other interested parties may have a place on the course should your payment not be settled by this deadline.
If you decide to wait and register late, we cannot guarantee you a place on the course and there will be a surcharge for late registrations due to the need to prepare materials on time for you.
Q: What if I register late but cannot make payment before the course?
If you register late and cannot arrange payment before the start of the course, you may still attend the course by providing the following:
- Proof of payment made and/or
- Supplying your credit card details as a guarantee
Cancellations![]()
Q: What if I need to cancel my booking?
All cancellations must be received in writing 20 working days prior to the start of the course with acknowledgement from Ethan Hathaway.
This policy is in place for all delegates since costs are incurred on behalf of participants prior to each course. Course fees must therefore be paid in full if a cancellation occurs within 20 working days of the start of the course.
Q: May I send a replacement?
Absolutely! We are always happy to welcome a replacement onto the course. Kindly send us written notification of your replacement by email, fax or telephone.
Q: If I cancel my registration, do I receive a full refund?
Written cancellations received 20 working days or more before the start date of the course receive a full refund less an administration charge of US$150.
Q: What if I cancel my registration with less than 20 working days before the course?
Unfortunately, there are no refunds given for any written cancellations that reach Ethan Hathaway less than 20 working days before the event.
However, if you wish to attend another Ethan Hathaway course in ANY region (UK, Asia or Middle-East courses are all eligible), a 50% discount voucher which values not more than 50% of the initial payment will be issued to you.
Please note that the subsequent course must take place within 12 months of your initial registration.
Discount vouchers may be transferred within the same organisation, but can't be used in conjunction with any other discount schemes.
Discount vouchers will not be issued for no-shows without written cancellations.
Ethan Hathaway reserves the right to the final decision if any dispute arises.
Q: May I transfer my registration and payment to another course?
You may transfer your registration and payment to another course you wish to attend AT NO EXTRA CHARGE.
For courses where the new course fee is higher than the original course fee - the balance must be paid.
Q: What if I have already paid but do not show up for the course?
We're sorry you weren't able to make it to the course, however, "no shows" are NOT eligible for any refunds.
Q: What if Ethan Hathaway cancels the course?
While we wish that every course would successfully go ahead, there are many external factors that are out of our control and sometimes we may be forced to cancel a course.
Should this case arise, you are welcome to transfer your fee to another course or we will refund your full fee to you without any additional charges.
Discounts![]()
Q: Do you offer any discounts?
You and your colleagues are eligible for a group discount for every 3 colleagues that register for the same course (must be same date, venue).
The registration must be made at the same time to enjoy this team discount. Registrations made separately will not be able to enjoy this discount.
We also offer discounts for those who register early. Please check the relevant brochures for the Early Bird discount deadlines.
Q: Do you offer any other discounts?
Presently, there are no other discounts offered.
Accommodation![]()
Q: Do the course fees include accommodation?
No, the course fees do not include hotel accommodation.
Q: Are there special room rates for delegates at the venue hotel?
Yes, we have negotiated special discounted room rates for delegates who wish to stay at the venue hotel. Kindly contact the venue hotel directly for room availability and the latest rates.
Q: Can you recommend other hotels near the venue?
Yes, we can offer suggestions as to nearby hotels as an alternative
for your accommodation. Please contact us for details:
Q: Can you help me book a hotel room?
We presently do not help delegates make accommodation arrangements. Kindly contact the hotels directly for room availability and room rates.
Data privacy and Updating your contact details![]()
Q: Do you rent, sell or exchange my contact information with external parties?
No, unlike most other companies, we do not (nor will we ever) sell, rent or exchange your contact information to external parties.
Q: I wish to update my contact details, interests and preferences
You may update us of changes in your contact details, job positions,
contact preferences and interests by emailing us at:
*Please include your old contact details as well as your new contact details.
Travel documents![]()
Q: Can you issue me an invitation letter so I may apply for a travel visa?
Yes, we can provide you with an invitation letter for the purposes of applying for a travel visa to attend the course.
Invitation letters are only provided upon registration and receipt of payment (or proof of payment).
Q: Can you help me apply for the travel visa?
We presently DO NOT aid delegates in the applications of travel visa's.
If you are attending a course in Dubai (or UAE in general) and hold a passport that requires a travel visa into Dubai (or UAE), please visit this site for more information: http://www.uaeinteract.com/travel/visas.asp
Those requiring a visa into UAE may request the hotel they are staying at to apply for an entry visa on your behalf. Please contact the hotel you're staying at directly for more information.
Q: My travel visa application has been rejected, can I get a refund?
Delegates are responsible for their own travel documents arrangements. Our normal cancellation policies apply.
Special Needs ![]()
Q: I am vegetarian, may I request special meals?
Yes, we do our best to arrange meals for those with special dietary requirements. Please let us know of your special requirements upon registration.
Q: Can you arrange a separate room for religious prayers?
Yes, we do our best to arrange a separate room for those who need to perform religious prayers. Please let us know of your special requirements upon registration.
Subsidies![]()
Q: Am I eligible for the Monetary Authority of Singapore FSDF subsidy?
The official word from the MAS is:
"Participants may be eligible for Financial Sector Development Fund (FSDF) grant support on a case-by-case basis.
Please submit applications to the FSDF Secretariat directly. Details can be found at: http://www.mas.gov.sg