Customer Service

Have questions? You can find the answers to most of the common questions that come up right here in our Frequently Asked Questions section.

Simply, click on a category to view more questions and answers.

Privacy Policy
Terms and Conditions

If you can't find the answer to your question, please feel free to contact us directly by emailing us at: . Or call us at: +852 2273-4393

Attending the courses

Q: What is the dress code for attending the course?

Dress code is smart-casual. No jeans or shorts please.

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Q: What language will the course be taught in?

All courses will be taught in English unless otherwise specified.

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Q: What time does the course start and end?

The majority of courses start at 9am and finish at 5pm unless otherwise specified.

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Q: Will there be any breaks? If so, what time are the breaks?

Yes, there are 2 coffee breaks (approximately 10:30am and 3:30pm) in addition to the one hour lunch break which begins approximately at 12:30-1pm.

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Course Registrations

Q: Are there any deadlines for course registrations?

We encourage everyone who is interested in the course to register as early as possible. This ensure that the course you want to attend can be confirmed to go ahead as early as possible so that you can make the necessary arrangements.

If you are unsure of whether you can still book a seat on one of the courses, please feel free to contact us at:
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Payments

Q: What methods of payment do you accept?

The following methods of payment are accepted:

1. Telegraphic/Wire Transfer
Bank details will be provided to you with the invoice upon receipt of your registration.

2. Crossed Cheque/Bank Draft
Made payable to: Ethan Hathaway Co Ltd

We presently do not accept credit cards however, this will be changed at a later date.

We cannot accept cash due to security reasons.

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Q: Can I pay in a different currency (other than US$)?

Yes, we accept payments in the following currencies:

To be invoiced and settle payment in the currency of your choice please let us know at the time of your registration.

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Q: What is the deadline for payment?

Payment must be received 15 working days from the day we receive your registration. Proof of payment is also acceptable.

Ethan Hathaway reserves the right to cancel your registration so that other interested parties may have a place on the course should your payment not be settled by this deadline.

If you decide to wait and register late, we cannot guarantee you a place on the course and there will be a surcharge for late registrations due to the need to prepare materials on time for you.

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Q: What if I register late but cannot make payment before the course?

If you register late and cannot arrange payment before the start of the course, you may still attend the course by providing the following:

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Cancellations

Q: What if I need to cancel my booking?

All cancellations must be received in writing 20 working days prior to the start of the course with acknowledgement from Ethan Hathaway.

This policy is in place for all delegates since costs are incurred on behalf of participants prior to each course. Course fees must therefore be paid in full if a cancellation occurs within 20 working days of the start of the course.

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Q: May I send a replacement?

Absolutely! We are always happy to welcome a replacement onto the course. Kindly send us written notification of your replacement by email, fax or telephone.

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Q: If I cancel my registration, do I receive a full refund?

Written cancellations received 20 working days or more before the start date of the course receive a full refund less an administration charge of US$150.

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Q: What if I cancel my registration with less than 20 working days before the course?

Unfortunately, there are no refunds given for any written cancellations that reach Ethan Hathaway less than 20 working days before the event.

However, if you wish to attend another Ethan Hathaway course in ANY region (UK, Asia or Middle-East courses are all eligible), a 50% discount voucher which values not more than 50% of the initial payment will be issued to you.

Please note that the subsequent course must take place within 12 months of your initial registration.

Discount vouchers may be transferred within the same organisation, but can't be used in conjunction with any other discount schemes.

Discount vouchers will not be issued for no-shows without written cancellations.

Ethan Hathaway reserves the right to the final decision if any dispute arises.

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Q: May I transfer my registration and payment to another course?

You may transfer your registration and payment to another course you wish to attend AT NO EXTRA CHARGE.

For courses where the new course fee is higher than the original course fee - the balance must be paid.

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Q: What if I have already paid but do not show up for the course?

We're sorry you weren't able to make it to the course, however, "no shows" are NOT eligible for any refunds.

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Q: What if Ethan Hathaway cancels the course?

While we wish that every course would successfully go ahead, there are many external factors that are out of our control and sometimes we may be forced to cancel a course.

Should this case arise, you are welcome to transfer your fee to another course or we will refund your full fee to you without any additional charges.

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Discounts

Q: Do you offer any discounts?

You and your colleagues are eligible for a group discount for every 3 colleagues that register for the same course (must be same date, venue).

The registration must be made at the same time to enjoy this team discount. Registrations made separately will not be able to enjoy this discount.

We also offer discounts for those who register early. Please check the relevant brochures for the Early Bird discount deadlines.

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Q: Do you offer any other discounts?

Presently, there are no other discounts offered.

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Accommodation

Q: Do the course fees include accommodation?

No, the course fees do not include hotel accommodation.

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Q: Are there special room rates for delegates at the venue hotel?

Yes, we have negotiated special discounted room rates for delegates who wish to stay at the venue hotel (not in all cases - please contact us first for eligible hotels). Kindly contact the venue hotel directly for room availability and the latest rates.

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Q: Can you recommend other hotels near the venue?

Yes, we can offer suggestions as to nearby hotels as an alternative for your accommodation. Please contact us for details:

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Q: Can you help me book a hotel room?

We presently do not help delegates make accommodation arrangements. Kindly contact the hotels directly for room availability and room rates.

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Data privacy and Updating your contact details

Q: Do you rent, sell or exchange my contact information with external parties?

No, unlike most other companies, we do not (nor will we ever) sell, rent or exchange your contact information to external parties.

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Q: I wish to update my contact details, interests and preferences

You may update us of changes in your contact details, job positions, contact preferences and interests by emailing us at:

*Please include your old contact details as well as your new contact details.

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Travel documents

Q: Can you issue me an invitation letter so I may apply for a travel visa?

Yes, we can provide you with an invitation letter for the purposes of applying for a travel visa to attend the course.

Invitation letters are only provided upon registration and receipt of payment (or proof of payment).

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Q: Can you help me apply for the travel visa?

We presently DO NOT aid delegates in the applications of travel visa's.

If you are attending a course in Dubai (or UAE in general) and hold a passport that requires a travel visa into Dubai (or UAE), please visit this site for more information: http://www.uaeinteract.com/travel/visas.asp

Those requiring a visa into UAE may request the hotel they are staying at to apply for an entry visa on your behalf. Please contact the hotel you're staying at directly for more information.

Q: My travel visa application has been rejected, can I get a refund?

Delegates are responsible for their own travel documents arrangements. Our normal cancellation policies apply.

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Special Needs

Q: I am vegetarian, may I request special meals?

Yes, we do our best to arrange meals for those with special dietary requirements. Please let us know of your special requirements upon registration.

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Q: Can you arrange a separate room for religious prayers?

Yes, we do our best to arrange a separate room for those who need to perform religious prayers. Please let us know of your special requirements upon registration.

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Subsidies

Q: Am I eligible for the Monetary Authority of Singapore FSDF subsidy?

From the MAS:

The Financial Sector Development Fund (FSDF) offers grants to financial
sector organisations that sponsor eligible participants to training
programmes that meet qualifying criteria. For enquiries, please contact the
FSDF Secretariat at 6229-9396 or via email at fsdf@mas.gov.sg

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Webinars

Q: What do I need to join a webinar?

You will need the following computer equipment to join a live webinar:

Q: Do I need to download any software?

No. You do not need to download any software to join a live webinar. After you have registered and paid for your webinar, you will emailed instructions on how to join the live webinar and when the recording of the webinar is available.

Q: How do I join a live webinar?

You will be emailed the web link and joining instructions after your registration and fee has been received.

You will be emailed the webinar web link and login details before a few days before the webinar begins.

Q: How do I know what time and date the live webinar session is held in my time zone?

We will provide appropriate dates and times for various time zones so you know the exact time and date of the live webinar.

If you have problems with converting the time and date to your area, please visit http://www.timeanddate.com/worldclock/meeting.html for your specific time zone.

Q: What if I can't join the live webinar?

All the webinars will be recorded. All paid registrants of the live webinars will receive the recordings for free even if you cannot attend the live session but have registered.

If you do not register for the webinar, you will have the chance to purchase the recordings for a fee.

Q: May I share the webinar login details with my friends and colleagues?

No. Each live webinar session is limited to only 20 attendees. Non-registered individuals will not be able to access the live webinar. Any non-registered individuals will be locked out.

Q: May I share the recorded webinar with my friends and colleagues?

No. Recorded webinars are copyright of Ethan Hathaway and the respective presenter.

Recorded files tracked for misuse. If we find misuse of recordings, appropriate legal action will be taken.

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Privacy Policy Statement

This is the web site of Ethan Hathaway

We can be reached via e-mail at

For each visitor to our Web page, our Web server does not recognize any information regarding the domain or e-mail address.

We collect the e-mail addresses and IP addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site.

With respect to cookies: We may use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

We do not make our customer details available to other third party organizations for commercial purposes. However, we may email you on behalf of third party companies offering relevant products and services. If you do not want to receive these offers, please send us an email to the above address.

We may also be required to provide your details to suppliers such as mailing houses to fulfill communication activities between Ethan Hathaway and you. While Ethan Hathaway requires these suppliers to keep details confidential, we are in no way liable for any misuse or negligence by the suppplier.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing us at the email provided above.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events from Ethan Hathaway. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address.

Please provide us with your name and phone number. We will be sure your name is removed from the list.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the number provided above.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .

Consumers can access this information by e-mailing us at the above address.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server.

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Terms and Conditions - The Legal Stuff

By accessing the www.ethanhathaway.com website (website), you agree to be bound by these terms and conditions (T&C), as amended from time-to-time.

It is your responsibility to bring these T&C to the attention of anyone who may, through you, view material on the website. If you have any questions, please contact the

All contents of this website are Copyright of Ethan Hathaway Co Ltd. All rights reserved.

Ethan Hathaway assumes no responsibility or liability nor can guarantee or assume liability for the accuracy, or usefulness of any information contained on the site.

In no event shall Ethan Hathaway be liable for any direct, indirect, special or consequential damages in connection with the use of any content included on this website.

Conditions of use and Copyrights

All rights of the material on the website belong to Ethan Hathaway Co Ltd and are protected by copyright, trademarks, service marks and/or other proprietary rights and laws of Hong Kong and other countries.

All individual articles, columns, emails and other elements on the website are also copyright works and you agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained on the website or in these T&C.

Ethan Hathaway Co Ltd may licence third parties to use the Content at its sole discretion.

By using this website, you agree to use the website and the Content solely for your own use and benefit and not for resale or other transfer or disposition to any other person or entity. You further agree not to use, transfer, distribute or dispose of any Content in any manner that might compete with the business of Ethan Hathaway Co Ltd.

Subject to the above, you may retrieve and display Content from the website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disc (but not on any server or other storage device connected to a network) but you may not reproduce, modify or exploit any of the Content for commercial purposes.

You are responsible for procuring the necessary equipment and the payment of telephone and other charges necessary to access the Site.

Ethan Hathaway is a trademark and may not be used without the express written permission of the Ethan Hathaway Co Ltd.

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