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Effective Leadership and Management Masterclass Training Course

This course helps you and your organisation build lasting leadership skills for the new millennium. The course helps you balance "managing" and "leading".

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Dates, Locations & Fees | Instructor | Download brochure | Book your seat

How to Become an Effective Leader and Manager

Take Your Organisation To The Next Level with Your Leadership
This course helps you and your organisation build lasting leadership skills so you may apply these skills across multiple situations.

The course helps you balance "managing" and "leading".

The course is built around a highly-researched set of High-Leverage Core Competencies:

Leading with Vision
Building the Business
Working with others

All key elements in turning you into a Leader and Manager that can make a difference.

View the detailed course content and the latest discount promotions:

Have a question? Email us at:

or call us at: (+852) 2273-4393

Effective Leadership & Management Training Course Highlights

"After attending this training course, I have greater insight to management topics." - C. D., Seylan Bank, Sri Lanka

"After attending this training course, I have more clear ideas about principles of leadership." - S.P., Akzo Nobel, Singapore

The Masterclass consists of 2 modules:

Module 1: Effective Leadership & Management
Module 2: Strategic Negotiations

You are welcome to enroll in only one module if you do not require the other. Enrolling in only one module will only give you that individual module's certificate of completion.

Module 1: Effective Leadership & Management

PHASE I: GETTING YOUR ARMS AROUND THE JOB

Module: Opening/Welcome
Module: Your Role in Managing the Process
Module: Your Role in Team Building
Module: Your Role in Employee Motivation
Module: Your Role in Managing Change
Module: Your Role in Managing Individual Performance

PHASE II: COMMUNICATION SKILLS THAT LEAD TO EFFECTIVE COACHING

Module: Your Role as Active Listener
Module: Communication and Work Style

PHASE III: KEYS TO EFFECTIVE COACHING & COUNSELING

Module: Positive Reinforcement as a Coaching Tool
Moduel: Your Role as Coach
Module: Your Role in Counseling Employees
Module: Your Role in the Performance Management Process

PHASE IV: HELPING YOUR EMPLOYEES TO NAVIGATE CAREER DEVELOPMENT

Module: Your Role In Developing Employees

PHASE V: GETTING ORGANIZED FOR SUCCESS

Module: Priorities:Getting A Hold of the Job
Module: The Manager's Checklist

Module 2: Strategic Negotiations

Taking a stand
Win all you can
Strategic negotiation process
Phase 1: Assess the situation
Phase 2: Plan the negotiation
Practice negotiation
Planning the negotiation: Application exercises
Negotiating tactics: part 1
Negotiating tactics: part 2
Phase 3: Conduct the negotiation
Negotiations model: Demonstration
Negotiating cases:
- Moving past a stalemate
- When all else fails
Phase 4: follow-up
Action planning & Conclusion

DOWNLOAD the course brochure to learn more about this course.

Who Should Attend This Leadership & Management Training Course?

Department Heads
Team Leaders
Senior Managers
Project Managers
Any professional who needs to know how to be an effective leader and manager

View the detailed course content and the latest discount promotions:

Have a question? Email us at:

or call us at: (+852) 2273-4393

Why Ethan Hathaway training courses?

Practical. Learn from experienced and active industry practitioners and what's being practiced by your peers.
Applicable. Apply what you learn in your job and your career
Specially designed courses by industry active experts for industry practitioners
Quality Control. Each expert instructor is interviewed and vetted through our senior management and our 5-point instructor criteria.
Valuable. Earn more revenue or save your organisation from monetary loss. You and your organisation will quickly earn back your investment on the course fee and more
Enjoyable. Speakers who have a passion for their topic
Clear. Turning complex concepts into easy to understand concepts
Limited seats - each session is limited to between 18-25 seats

What do you receive from an Ethan Hathaway training course?

You gain knowledge and skills that make you valuable to your company and your career
Instruction by industry experts
Course notes and reference package
Daily lunch, snacks and refreshments
Certificate of completion
Meeting your industry peers
Ask questions relevant to your job

Download the course brochure to learn more

Your course instructor

Steve Lesser: Steve Lesser is an industry and services consultant with over 35 years work experience. This includes strategic negotiating, consulting, development and implementation of organisational change, leadership, marketing, sales and credit programs and project management for multi-national and regional companies worldwide.

He is the Regional Managing Director of a consultancy which he established in 1991, following a successful career in business and the financial services industry. Steve manages relationships throughout the Asia Pacific region. Major clients include Citigroup, DHL, HSBC, JP Morgan, Maxis Communications, Timex, UBS, Vodafone and many others.

He has been actively consulting and training in Australia and New Zealand as well as the South East Asian Region (primarily in Singapore, Malaysia, Indonesia, Hong Kong, Japan and the Philippines) for over a decade.

Client implementations include state-of-the-art development and implementation of sales and marketing programs for multi-national and regional companies as well as negotiating, project, leadership and other high-leverage competency strategies.

Steve is also an accredited Insights (TM) profiling and personality system professional.

As an adjunct university lecturer, he teaches in several market related programs at both graduate (MBA) and undergraduate level, specialising in negotiating, marketing, retailing, project management and finance disciplines. Steve has had many articles published relating to implementation of strategies, project management, marketing and sales. He has collaborated on a book and training outcomes related to the leading of organisations through the management of strategic ideas. He has also provided advice, articles and reviews for publishers in Australia.

He is also a fellow, Associate, Director and Member of a number of industry-related bodies.

Steve is also a frequent keynote speaker at local, regional & international management, financial and strategic conferences. Steve believes that real success comes from the development of long-term strategic retail & commercial business relationships.

Dates & Locations & Fees

Date	Location	Venue	Course Fee	Early Bird Fee
24 Jun - 27 Jun, 2012	Dubai, United Arab Emirates	Four Points by Sheraton	US$5598	See Brochure
24 Jun - 25 Jun, 2012	Dubai, United Arab Emirates	Four Points by Sheraton	US$2800	See Brochure
3 Dec - 6 Dec, 2012	SG, Singapore	Marina Mandarin Hotel	US$5598	See Brochure
3 Dec - 4 Dec, 2012	SG, Singapore	Marina Mandarin Hotel	US$2800	See Brochure

Early Bird Savings Early Birds May Save Up To 30%** Off the Regular Fee, download the brochure to learn more

Limited seats - Email us: for availability.

* Venue, dates, course fees, promotions, course content, course instructor are all subject to change

** Selected courses only

Can't find a session in a city near you?

If there's no session scheduled in a city near you, you have the following options:

In-house training: If you have a group of 8 or more, consider having us run this course in-house for you
Co-sponsored training: Between 5-7 people, consider a co-sponsored course - you agree to send this set number of people to the course if we run it in a city near you and Ethan Hathaway sells the remaining seats to other companies
Distance learning: Less than 5 people, consider distance training format: live trainer presents over phone lines/web at pre-scheduled times (available only for select courses)
Just tell us where you want the course: Let us know which city you'd like us to run this course in - we'll plan it if there's enough demand

Email us at: for more information regarding the above options.

Register for the course

You may book your place on the course by any of these methods:

Online booking - simply click on the "Register Me" button next to the course date you wish to register and it will take you through our quick online registration procedure.
Email us at: - please include your full contact details.
Fax us the booking form (included in the brochure) to: +852 3014-0721
Or call: +852 2273-4393 during normal office hours

Related Courses

Related Online Courses

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Learn more about this course

Inside the course information booklet you'll find:

Detailed course agenda of what you'll learn
Eligible discounts
Our course quality guarantee
Course expert biography
Course venue details
Cancellation & refund policies
Course registration form
Printer-friendly PDF
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