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Process Improvement and Managing Change in a Banking Environment Training Course

This training course, designed specifically for bankers, guides you through the world of Business Processes – what they are and how you can improve them.

Course Overview

Process Improvement and innovation is a series of actions taken to identify, analyze and improve existing business and other operational processes within an organisation to meet its goals and objectives. Such goal/objectives may include the need to reduce costs, achieve greater operational efficiency, the merging and simplification of existing processes etc. Business process improvement follows a specific methodology or strategy to create successful results. All banking operations whether back-office, middle-office or front-office are based on business processes. Often however, Business Processes have been inherited from earlier times, have been endlessly modified over time and tend to lose their earlier efficiencies.

With Process Improvement comes change. Often too, these changes introduce a layer of uneasiness to the individuals that make up the financial institution. Just as critical as the innovation and improvement is getting your staff to accept change as beneficial even within their own comfort zones.

Have a question? Email us at: or call us at: (+852) 2273-4393

Course Agenda Highlights

• Business Process Improvements
• Conducting a Business Process Improvement Project
• The Role of Management & Staff in Business Process Improvement
• Channelling Stress - Coping with Change at the Bank
• Handling and Accomplishing Change
• Change, Challenges and Opportunities in the Financial Institution - The Dynamics of Change
• Closing Case Study - Understanding Business Process Improvement in Banking

Who should attend?

Operations and business staff at all levels involved in business processes. This will include staff from commercial banks, investment banks, foreign exchange dealers and brokerage companies, multinational corporations, money managers, commodity trading advisors, insurance companies, governments, central banks, pension and hedge funds, investment companies, brokers/dealers.

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Have a question? Email us at: or call us at: (+852) 2273-4393

Why Ethan Hathaway training courses?

• Practical. Learn from experienced and active industry practitioners and what's being practiced by your peers.
• Applicable. Apply what you learn in your job and your career
• Specially designed courses by industry active experts for industry practitioners
• Quality Control. Each expert instructor is interviewed and vetted through our senior management and our 5-point instructor criteria.
• Valuable. Earn more revenue or save your organisation from monetary loss. You and your organisation will quickly earn back your investment on the course fee and more
• Enjoyable. Speakers who have a passion for their topic
• Clear. Turning complex concepts into easy to understand concepts
• Limited seats - each session is limited to between 18-25 seats

What do you receive from an Ethan Hathaway training course?

• You gain knowledge and skills that make you valuable to your company and your career
• Instruction by industry experts
• Course notes and reference package
• Daily lunch, snacks and refreshments
• Certificate of completion
• Meeting your industry peers
• Ask questions relevant to your job

Download the course brochure to learn more

Your course instructor

Richard Barr: Richard holds a B.S. in International Business Administration from San Jose State University in California. His professional experience spans 19 years, 5 of which were spent with Wells Fargo Bank. Another 5 were spent honing his global banking skills, when Richard was intimately involved with International Trade Finance, Real Time Gross Settlement and Cross Border Banking. The past 9 years have been in the private and high-tech sectors providing high-level consulting services, business analysis, project management and training to a wide range of banking clientele across the globe.

He has spent extensive time servicing a diversity of "financial institutional" clients, in South Africa, Poland, Sweden, Ireland, Netherlands, Greece, Bermuda, Malawi, United Kingdom and across North America. Clients that Richard and Citadel Advantage have dealt with such notable firms as AIB Bank, Eurobank, ABSA Bank, CitiBank, Swedbank, INDEbank, IBM, Montran and Fundtech, as well as many others.

Richard has also filled the role of advisor to central banks on payment systems and technical payments issues. Furthermore, key staff from the Bank of England, South African Reserve Bank, Central Bank of Ireland and Bank of Portugal who have attended training sessions presented by Richard.

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Dates & Locations & Fees

Date	Location	Venue	Course Fee	Early Bird Fee	Register
25 Nov - 26 Nov, 2010	SG, Singapore	Marina Mandarin Hotel	US$3198	See Brochure

Early Birds Save Up To 30% Off the Regular Fee, download the brochure to learn more

Limited seats - Email us: for availability.

* Venue, dates, course fees, promotions, course content, course instructor are all subject to change

Can't find a session in a city near you?

If there's no session scheduled in a city near you, you have the following options:

• In-house training: If you have a group of 8 or more, consider having us run this course in-house for you
• Co-sponsored training: Between 5-7 people, consider a co-sponsored course - you agree to send this set number of people to the course if we run it in a city near you and Ethan Hathaway sells the remaining seats to other companies
• Distance learning: Less than 5 people, consider distance training format: live trainer presents over phone lines/web at pre-scheduled times (available only for select courses)
• Just tell us where you want the course: Let us know which city you'd like us to run this course in - we'll plan it if there's enough demand

Email us at: for more information regarding the above options.

Register for the course

You may book your place on the course by any of these methods:

1. Online booking - simply click on the "Register Me" button next to the course date you wish to register and it will take you through our quick online registration procedure.
2. Email us at: - please include your full contact details.
3. Fax us the booking form (included in the brochure) to: +852 3014-0721
4. Or call: +852 2273-4393 during normal office hours

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Related Courses

• Operational Risk Management: Basel II Compliance
• Back Office Management for Financial Institutions Workshop
• Advanced Operational Risk Management

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Learn more about this course

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