Process Improvement and Managing Change in a Banking Environment Training Course
This training course, designed specifically for bankers, guides you through the world of Business Processes – what they are and how you can improve them.
Course OverviewProcess Improvement and innovation is a series of actions taken to identify, analyze and improve existing business and other operational processes within an organisation to meet its goals and objectives. Such goal/objectives may include the need to reduce costs, achieve greater operational efficiency, the merging and simplification of existing processes etc. Business process improvement follows a specific methodology or strategy to create successful results. All banking operations whether back-office, middle-office or front-office are based on business processes. Often however, Business Processes have been inherited from earlier times, have been endlessly modified over time and tend to lose their earlier efficiencies.
With Process Improvement comes change. Often too, these changes introduce a layer of uneasiness to the individuals that make up the financial institution. Just as critical as the innovation and improvement is getting your staff to accept change as beneficial even within their own comfort zones.
Course Agenda Highlights
- Business Process Improvements
- Conducting a Business Process Improvement Project
- The Role of Management & Staff in Business Process Improvement
- Channelling Stress - Coping with Change at the Bank
- Handling and Accomplishing Change
- Change, Challenges and Opportunities in the Financial Institution - The Dynamics of Change
- Closing Case Study - Understanding Business Process Improvement in Banking
Who should attend?Operations and business staff at all levels involved in business processes. This will include staff from commercial banks, investment banks, foreign exchange dealers and brokerage companies, multinational corporations, money managers, commodity trading advisors, insurance companies, governments, central banks, pension and hedge funds, investment companies, brokers/dealers.
Why Ethan Hathaway Training Courses?
- Practical. Learn from experienced and active industry practitioners and what's being practiced by your peers.
- Applicable. Apply what you learn in your job and your career
- Specially designed courses by industry active experts for industry practitioners
- Quality Control. Each expert instructor is interviewed and vetted through our senior management and our 5-point instructor criteria.
- Valuable. Earn more revenue or save your organisation from monetary loss. You and your organisation will quickly earn back your investment on the course fee and more
- Enjoyable. Speakers who have a passion for their topic
- Clear. Turning complex concepts into easy to understand concepts
- Limited seats - each session is limited to between 18-25 seats
What Do You Receive from an Ethan Hathaway Training Course?
- You gain knowledge and skills that make you valuable to your company and your career
- Instruction by industry experts - our experts go through a systemised vetting process to ensure we work with the best
- Course notes and reference package - so you have valuable references available to you after the course
- Daily lunch, snacks and refreshments
- Certificate of completion - to demonstrate your achievement
- Meeting your industry peers
- Ask questions relevant to your job - so you can learn how the concepts apply to YOUR specific situation
Download the course brochure to learn more
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Limited seats - Email us: for availability.
* Venue, dates, course fees, promotions, course content, course instructor are all subject to change
** Selected courses only
Can't Find a Session in a City Near You?
If there's no session scheduled in a city near you, you have the following options:
- In-house training: If you have a group of 8 or more, consider having us run this course in-house for you
- Co-sponsored training: Between 5-7 people, consider a co-sponsored course - you agree to send this set number of people to the course if we run it in a city near you and Ethan Hathaway sells the remaining seats to other companies
- Distance learning: Less than 5 people, consider distance training format: live trainer presents over phone lines/web at pre-scheduled times (available only for select courses)
- Just tell us where you want the course: Let us know which city you'd like us to run this course in - we'll plan it if there's enough demand
Email us at: for more information regarding the above options.
You may book your place on the course by any of these methods:
- Online booking - simply click on the "Register Me" button next to the course date you wish to register and it will take you through our quick online registration procedure.
- Email us at: - please include your full contact details.
- Fax us the booking form (included in the brochure) to: +852 3014-0721
- Or call: +852 2376-3330 during normal office hours
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Learn More About This Course
Inside the course information booklet you'll find:
- Detailed course agenda of what you'll learn
- Eligible discounts
- Our course quality guarantee
- Course expert biography
- Course venue details
- Cancellation & refund policies
- Course registration form
- Printer-friendly PDF
- Small file size for fast & easy download
- Easy to share with colleagues & friends
Complete the details to the right and click on "Send me the booklet" to have the course booklet emailed to you immediately.
We will never bombard you with emails and/or pushy sales calls.