Right now companies are looking for every little nook & cranny to save money and stem the bleeding.
Expedia (prior to the current COVID-19 crisis) was able to save $100M in customer support costs by doing an 80/20 analysis: what’s the biggest cause for their customer support costs?
Ends up much of their customer support costs were attributed to providing a copy of a customer’s itinerary.
See what they did to automatically solve this, resulting in saving $100M in customer support costs.
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