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E-Banking Business Opportunities Training Course

This course gives you an introduction to e-Banking and shows how e-Banking may be harnessed to the benefit of bank and customer alike.

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Course Overview

Rapid technological changes in recent years have revolutionised the way banking services and products are delivered to consumers, small businesses and corporates alike. We are all familiar with how the Internet, the Mobile-phone, Smartcards have changed our lives.

These new innovations hold great promise for banking and bank operations in emerging economies. To innovative, progressive, go-ahead banks these changes, known collectively as e-Banking hold great promise to change the way banking operations are carried out.

On the positive side these changes present huge business opportunities for banks while on the flipside they have dramatically modified and in some cases increased many of the traditional risks associated with banking activities.

View the detailed course content and the latest discount promotions:

Have a question? Email us at:

or call us at: (+852) 2273-4393

Course Agenda

The face of E-Banking
We commence with a case study in which we examine how a world class international bank provides e-services to small & medium enterprises (SME's)

This case study includes issues like:
- Market segmentation.
- Challenges for banks and businesses.
- SME solutions and opportunities.
- Online banking.
- Business value chain.
- E-Loans.

e-Banking Defined

Definition of e-Banking.
Informational websites.
Transactional websites.
e-Banking components.
e-Banking Trends & Directions
Retail payment trends.
The global payments landscape.
Emerging products & technologies.
Future developments.
The transition from traditional to electronic banking.
e-Banking transition in an emerging economy - a Case Study.

Operating Strategies & Management Models

Customer needs & choices.
Technology & channel access.
Changing needs of bank customers.
Organisational structure.

Innovation in e-Banking - Products & Product Development Life Cycle

Innovation in banking
Product development life cycle.
e-Banking products including the contactless card, mobile payments, biometrics, Internet banking & stored value cards.

Innovation in e-Banking - Information Technology & Future Trends

Model based development of Web services
Emerging e-Products.
e-Products initiation.
Key themes in e-payments.
Mobile commerce.
Is there a "Killer" mobile application?
Innovation examples.
Product development lifecycle.

Two e-Banking Case Studies

Mobile banking in Africa.
How another major bank develops its e-Banking products.

Risk Management in e-Banking

What is risk?
Risk and its management.
The risk galaxy - Market, Operations, Credit, Liquidity, Interest Rate, Price, Compliance/Legal Risk, Strategic, Reputational.
Money laundering & terrorism.
Managing risk in e-Banking activities.
e-Banking controls.
Risk in new and emerging e-Banking payments.
Three risk management case studies on currently available e-Banking Products.

Marketing & Service Support for e-Banking

Stages in the Product Life Cycle.
Trends & best practices - Marketing, support & products.
Marketing & sales.

The Future of e-Banking

Worldwide retail payment trends.
What are the emerging products & technologies?
Critical issues in e-Banking Development.
Who will win - who will lose?

Who should attend?

This course is a must for every Risk Manager as well as all who are involved in all aspects of Electronic Banking Services including:

Banking Product Designers
National Banking Supervisors
Operations Risk Managers
Bank Operation Managers
Bank Retail & Corporate Customer Managers and Liaison Staff
Corporate Treasurers & Associated Accounting Staff
Internal & External Auditors

View the detailed course content and the latest discount promotions:

Have a question? Email us at:

or call us at: (+852) 2273-4393

Why Ethan Hathaway training courses?

Practical. Learn from experienced and active industry practitioners and what's being practiced by your peers.
Applicable. Apply what you learn in your job and your career
Specially designed courses by industry active experts for industry practitioners
Quality Control. Each expert instructor is interviewed and vetted through our senior management and our 5-point instructor criteria.
Valuable. Earn more revenue or save your organisation from monetary loss. You and your organisation will quickly earn back your investment on the course fee and more
Enjoyable. Speakers who have a passion for their topic
Clear. Turning complex concepts into easy to understand concepts
Limited seats - each session is limited to between 18-25 seats

What do you receive from an Ethan Hathaway training course?

You gain knowledge and skills that make you valuable to your company and your career
Instruction by industry experts
Course notes and reference package
Daily lunch, snacks and refreshments
Certificate of completion
Meeting your industry peers
Ask questions relevant to your job

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Your course instructor

Richard Barr: Richard holds a B.S. in International Business Administration from San Jose State University in California. His professional experience spans 19 years, 5 of which were spent with Wells Fargo Bank. Another 5 were spent honing his global banking skills, when Richard was intimately involved with International Trade Finance, Real Time Gross Settlement and Cross Border Banking. The past 9 years have been in the private and high-tech sectors providing high-level consulting services, business analysis, project management and training to a wide range of banking clientele across the globe.

He has spent extensive time servicing a diversity of "financial institutional" clients, in South Africa, Poland, Sweden, Ireland, Netherlands, Greece, Bermuda, Malawi, United Kingdom and across North America. Clients that Richard and Citadel Advantage have dealt with such notable firms as AIB Bank, Eurobank, ABSA Bank, CitiBank, Swedbank, INDEbank, IBM, Montran and Fundtech, as well as many others.

Richard has also filled the role of advisor to central banks on payment systems and technical payments issues. Furthermore, key staff from the Bank of England, South African Reserve Bank, Central Bank of Ireland and Bank of Portugal who have attended training sessions presented by Richard.

Dates & Locations & Fees

Sorry, there are presently no public dates for this course, however, this course is available on an in-house basis.

Date	Location	Venue	Course Fee	Early Bird Fee	Register

Early Bird Savings Early Birds May Save Up To 30%** Off the Regular Fee, download the brochure to learn more

Limited seats - Email us: for availability.

* Venue, dates, course fees, promotions, course content, course instructor are all subject to change

** Selected courses only

Can't find a session in a city near you?

If there's no session scheduled in a city near you, you have the following options:

In-house training: If you have a group of 8 or more, consider having us run this course in-house for you
Co-sponsored training: Between 5-7 people, consider a co-sponsored course - you agree to send this set number of people to the course if we run it in a city near you and Ethan Hathaway sells the remaining seats to other companies
Distance learning: Less than 5 people, consider distance training format: live trainer presents over phone lines/web at pre-scheduled times (available only for select courses)
Just tell us where you want the course: Let us know which city you'd like us to run this course in - we'll plan it if there's enough demand

Email us at: for more information regarding the above options.

Register for the course

You may book your place on the course by any of these methods:

Online booking - simply click on the "Register Me" button next to the course date you wish to register and it will take you through our quick online registration procedure.
Email us at: - please include your full contact details.
Fax us the booking form (included in the brochure) to: +852 3014-0721
Or call: +852 2273-4393 during normal office hours

Related Courses

Managing Risk in Electronic Banking: Taming the Electronic Tiger

Related Online Courses

Presently no related online courses listed.

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Learn more about this course

Inside the course information booklet you'll find:

Detailed course agenda of what you'll learn
Eligible discounts
Our course quality guarantee
Course expert biography
Course venue details
Cancellation & refund policies
Course registration form
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