How to Incorporate Digital/E-Banking to Benefit Your Banking Business

Digital/e-Banking Course Overview

Rapid technological changes in recent years have revolutionized the way banking services and products are delivered to consumers, small businesses and corporates alike. We are all familiar with how the Internet, the Mobile-phone and Smartcards have changed our lives.

These new innovations hold great promise for banking and bank operations in both developed and emerging economies. To innovative, progressive, go-ahead banks these changes, known collectively as e-Banking (and to some as Digital Banking) hold great promise to change the way banking operations are carried out. And with that change will come new processes, procedures and business models.

On the positive side these changes present vast business opportunities for banks while on the flipside they have dramatically modified and in some cases increased many of the traditional risks associated with banking activities.

In this course we review the world of e-Banking and shows how e-Banking may be harnessed to the benefit of bank and customer alike. This course has been tailored to be equally of value in the development of e-Banking/ Digital Banking in both developed and developing economies.

Electronic banking carries its own unique characteristics, which sometimes increases and modifies some of the traditional risks associated with banking activities. These characteristics include:

• Extraordinary speed of change related to technological and customer service innovation,
• Universal and global nature of open electronic networks,
• Integration of electronic banking applications with legacy computer systems,
• Increasing dependence of banks on third parties that provide the necessary information technology on which electronic banking depends.

This training shows you how technology is changing the face of banking and how it is altering both its risk profile and business model. This technology has major positive implications for banking – for banks and their customers alike.

Digital/e-Banking Course Highlights

• The face of E-Banking
• e-Banking Defined
• E-Banking Innovation, Trends & Directions
• The transition to E-Banking
• Mobile Payments
• Mobile Payments Technology
• Reasons for M-Pesa’s Success
• From M-Pesa to Apple Pay
• Risk Management in E-Banking
• Bank for International Settlement’s Risk Management Principles
• Innovation in E-Banking
• Product Development
• Operating Strategies & Management Models
• Examples of E-Banking Developments
• Innovation in E-Banking: Products & Product Development Life Cycle
• Today’s Top Mobile Banking Apps
• Standards for Mobile Payments Acceptance
• The Future of Bank Branch
• The Future Is Now – E-Banking/Digital Banking
• The Most Innovative Banks

*Optional CEBS Certification Exam: if you choose to take the CEBS Certification Exam, upon successful completion of the exam, you are eligible for the CEBS designation.

What customers say about our courses:

“Informative, comprehensive and comprehensible” – P.F., Chief Risk Officer, ICBC Asia, Hong Kong

“I never imagined the great impact of the operational risk on the business as a whole before attending this course…I got a lot of ideas to implement in my department / bank.” – J.G., Head of Internal Audit, Banco Nacional Ultramarino, Macau

“Well focused and relevant with good practical examples to bring out the concepts clearly. Gave a good understanding and grasp of the subject.” – S.R., President Director, Bank SBI, Indonesia

“A good comprehensive theoretical coverage with practical questions to ponder.” – W.S., TMB Bank, Thailand

“Combination of raw Basel material vs. detailed business implementation examples it gives the option of both understanding a topic and evaluating your own business implementation.

Course has met expectations in full. Cannot identify any unpleasant fact. Course is well organised, well presented and well facilitated.” – R.B., TMB Bank, Thailand

Before attending the course: “..not too much expectations, should be bit boring”…After attending:“…80% changed, lively course…what I liked most is the good scope of op risk area & well explained & illustrated of Basel II” – C.C., Enterprise Risk Manager, Coutts Bank Von Ernst, Hong Kong