How to Incorporate Digital/E-Banking to Benefit Your Banking Business

Certified Digital / e-Banking Specialist (CEBS)™ Training Course

World’s Premier Digital Banking Training Provider

This course gives you an introduction to Digital / e-Banking and shows how Digital Banking may be harnessed to the benefit of bank and customer alike.

Get the Course Sample Kit

  • View a sample lesson from the course
  • Get an exclusive “scholarship” offer just for viewing a sample
  • Get the detailed course info booklet

Have a question? Email us at: [email protected] or visit the help center.

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Certified e-Banking/Digital Specialist (CEBS)™ Digital Badge
Certified e-Banking Specialist (CEBS)™ Digital Badge

Available as:

Self-Study Online
Online with Instructor Q&A
In-House Customised/Bespoke

Ready to Enrol?

Most Recent Enrolees:

  • Carmen from IBM
  • Amanda from Rocklin, CA, USA
  • Kristen from CA, USA
  • Someone from NMB Bank

Trusted By

Digital/e-Banking Course Overview

Rapid technological changes in recent years have revolutionized the way banking services and products are delivered to consumers, small businesses and corporates alike. We are all familiar with how the Internet, the Mobile-phone and Smartcards have changed our lives.

These new innovations hold great promise for banking and bank operations in both developed and emerging economies. To innovative, progressive, go-ahead banks these changes, known collectively as e-Banking (and to some as Digital Banking) hold great promise to change the way banking operations are carried out. And with that change will come new processes, procedures and business models.

On the positive side these changes present vast business opportunities for banks while on the flipside they have dramatically modified and in some cases increased many of the traditional risks associated with banking activities.

In this course we review the world of e-Banking and shows how e-Banking may be harnessed to the benefit of bank and customer alike. This course has been tailored to be equally of value in the development of e-Banking/ Digital Banking in both developed and developing economies.

Electronic banking carries its own unique characteristics, which sometimes increases and modifies some of the traditional risks associated with banking activities. These characteristics include:

  • Extraordinary speed of change related to technological and customer service innovation,
  • Universal and global nature of open electronic networks,
  • Integration of electronic banking applications with legacy computer systems,
  • Increasing dependence of banks on third parties that provide the necessary information technology on which electronic banking depends.

This training shows you how technology is changing the face of banking and how it is altering both its risk profile and business model. This technology has major positive implications for banking – for banks and their customers alike.

What People Say About Our Courses:

Informative, comprehensive and comprehensible

Informative, comprehensive and comprehensible
Chief Risk Officer, ICBC Asia, Hong Kong

Get the Course Sample Kit

  • View a sample lesson from the course
  • Get an exclusive “scholarship” offer just for viewing a sample
  • Get the detailed course info booklet

Have a question? Email us at: [email protected] or visit the help center.

Digital/e-Banking Course Highlights

  • The face of E-Banking
  • e-Banking Defined
  • E-Banking Innovation, Trends & Directions
  • The transition to E-Banking
  • Mobile Payments (*Updated)
  • Mobile Payments Technology (*Updated)
  • Reasons for M-Pesa’s Success
  • From M-Pesa to Apple Pay
  • Risk Management in E-Banking
  • Bank for International Settlement’s Risk Management Principles
  • Innovation in E-Banking
  • Product Development
  • Operating Strategies & Management Models
  • Examples of E-Banking Developments
  • Innovation in E-Banking: Products & Product Development Life Cycle
  • Today’s Top Mobile Banking Apps
  • Standards for Mobile Payments Acceptance
  • The Future of Bank Branch
  • The Future Is Now – E-Banking/Digital Banking
  • The Most Innovative Banks (*Updated)
  • Payments & COVID-19 (*New)

*Optional CEBS Certification Exam: if you choose to take the CEBS Certification Exam, upon successful completion of the exam, you are eligible for the CEBS designation.

Who Should Attend

This course is a must for every Banking Manager as well as all who are involved in all aspects of Electronic Banking Services including:

  • Banking Product Designers
  • National Banking Supervisors
  • Operations Risk Managers
  • Bank Operation Managers
  • Bank Retail & Corporate Customer Managers and Liaison Staff
  • Corporate Treasurers & Associated Accounting Staff
  • Internal & External Auditors

Get the Course Sample Kit

  • View a sample lesson from the course
  • Get an exclusive “scholarship” offer just for viewing a sample
  • Get the detailed course info booklet

Have a question? Email us at: [email protected] or visit the help center.

What customers say about our courses:

“I enjoyed being part of this Online-course…” – 9/10

“I enjoyed being part of this Online-course, the way of explaining things was very clear and convenient. I would highly recommend this course to my friends and collegues [sic]!” – B.E.


“What I liked most about this course: How COVID impacted payments in 2020” – B.A.

“Informative, comprehensive and comprehensible” – P.F., Chief Risk Officer, ICBC Asia, Hong Kong

“I never imagined the great impact of the operational risk on the business as a whole before attending this course…I got a lot of ideas to implement in my department / bank.” – J.G., Head of Internal Audit, Banco Nacional Ultramarino, Macau

“Well focused and relevant with good practical examples to bring out the concepts clearly. Gave a good understanding and grasp of the subject.” – S.R., President Director, Bank SBI, Indonesia

“A good comprehensive theoretical coverage with practical questions to ponder.” – W.S., TMB Bank, Thailand

“Combination of raw Basel material vs. detailed business implementation examples it gives the option of both understanding a topic and evaluating your own business implementation.

Course has met expectations in full. Cannot identify any unpleasant fact. Course is well organised, well presented and well facilitated.” – R.B., TMB Bank, Thailand

Before attending the course: “..not too much expectations, should be bit boring”…After attending:“…80% changed, lively course…what I liked most is the good scope of op risk area & well explained & illustrated of Basel II” – C.C., Enterprise Risk Manager, Coutts Bank Von Ernst, Hong Kong

What You Receive

All ONLINE courses include:

On-Demand Lessons

Online courses include on-demand video and/or text-based lessons with 12 months access (option to renew).
Go at your own pace.

Digital Downloads

Courses include digital resources, such as course slide decks, additional reading, exercises & more

Anywhere Access

Access the course(s) anywhere with an Internet-enabled device. (*Our own mobile app is in the works)

Digital Certificate

Upon successful course completion, you receive a digital certificate of completion to download & print.


Our training courses are designed to be practical, not just theoretical or academic.

Designed for Busy Professionals

Courses are designed for the busy working professional.

Sneak Peak Inside the Online Learning Portal

Have a look inside the online learning portal to get an idea of what it’s like.

Online Cohort-Based Sessions (*subject to availability) also include:

Instructor Q&A

Instructor Q&A’s via Zoom, text-based answers and/or recorded audios.

Q&A’s are at pre-scheduled times and recorded (where applicable).

Like-Minded Peers

Learn with a group of like-minded peers from all over the world in a small group setting.

If you successfully complete the Certification Exam, you also receive:

Why Ethan Hathaway

There are LOTS of training providers in the market, so why choose Ethan Hathaway?

Ethan Hathaway has established itself as a reputable training partner for over 16+ years to top companies all over the world.

Our philosophy is to make YOU as valuable as can be both in your career and your employer.

Enrolment Options

Online Self-Study



For a Limited Time

For Individual learning at your own pace.

1 user

  • On-Demand Video Lessons (approx. 7hrs of video lessons)
  • Downloadable Resources
  • 12 months access (option to renew)
  • Anywhere access with Internet-enabled devices
  • Digital Certificate of Completion
  • Digital Badge of Completion
  • BONUS #1: 2 x certification exam attempts (value of $200)
  • BONUS #2: If you achieve 80% or higher on exam, your first 3 months Charter Membership is included (value of $49.25)
  • Instructor Q&A



15-16 May 2023 – Singapore

19-20 November 2023 – Dubai, UAE

In-House Customized / Bespoke

Contact Us

Either schedule a private in-house delivery and/or customize the content to your specific needs.

Multiple users


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