Client Relationship Management Training Course
Course Mentor: Steve Lesser
| Date | Location | Venue | Investment | Register |
|---|---|---|---|---|
| 3 Dec - 5 Dec, 2008 | SG, Singapore | Marina Mandarin Hotel | US$3998 |  |
*18 seats only for each public session
How to get more business from your clients with effective client relationship management
By the end of this 3-day client relationship management course, you will be able to:- Establish productive relationships with your internal or external clients
- Commit to mutual goals with the client
- Plan for results collaboratively with the client
- Provide ongoing support to the client
- Assess the consulting relationship
Client Relationship Management Training Course Highlights
I. Establishing a relationship- Prepare for the relationship
- Learn about the customer
- Understand your value
- Enter into a partnership
- Understand your client's perspective
- Understand your own perspective
- Identify common ground
- Assess readiness for change
- Facilitate planning
- Clarify roles and responsibilities
- Anticipate problems
- Support client decisions
- Productive constructive feedback
- Solicit feedback
- Plan next steps
- Recognise accomplishments
Who should attend this Client Relationship Management training course?
This course is suitable for novice and experienced participants. It is designed robustly to provide both basic concepts and principles for novice participants as well ample opportunity for experienced participants to amplify the principles and concepts through reflection on their own work experience.- Relationship Managers
- Wealth Managers
- Sales Staff
- Marketing Staff
- Senior Managers
Run this course in-house
Consider running this course as an in-house course where you want, when you want and tailor the course to how you want it.
You can gather a group of your colleagues and/or invite your clients.
Find out more about running this course or any other one of our courses in-house.
Why Ethan Hathaway?
- Practical. Learn from experienced industry practitioners and what's being practiced by your peers.
- Applicable. Apply what you learn in your job and your career
- Valuable. Earn more revenue or save your organisation from monetary loss . You and your organisation will quickly earn back your investment on the course fee and more
- Enjoyable. Speakers who have a passion for their topic
- Clear. Turning complex concepts into easy to understand concepts
Learn more about this course
Inside the course information booklet you'll find:
- Detailed course agenda of what you'll learn
- Eligible discounts
- Our course quality guarantee
- Course expert biography
- Course venue details
- Course registration form
- Printer-friendly PDF
- Small file size for fast & easy download
Complete the details to the right and click on "Send me the booklet" to have the course booklet emailed to you immediately.
We will never sell, rent or exchange your details to any 3rd parties. We value your privacy.
Register for the course
You may book your place on the course by any of these methods:
- Online booking - simply click on the "Register Me" button next to the course date you wish to register and it will take you through our quick online registration procedure.
- Email us at:
- please include your full contact details. - Fax us the booking form (included in the brochure) to: UK: +44 87 1715 0414 / Hong Kong: +852 3014-0721
- Or call: +852 2273-4393 during normal office hours
Client Relationship Management Training Course
| Date | Location | Venue | Investment | Register |
|---|---|---|---|---|
| 3 Dec - 5 Dec, 2008 | SG, Singapore | Marina Mandarin Hotel | US$3998 | |