How to Become a Business Operations Management Specialist…

How to Become a Business Operations Management Specialist…

Word’s Premier International Operations Management Training Provider

When you finish this training, you’ll have a proven blueprint for

Running an Efficient and Air-Tight Business (Unit)

…No matter what size business or industry you’re in

Get the Course Sample Kit

  • View a sample lesson from the course
  • Get an exclusive “scholarship” offer just for viewing a sample
  • Get the detailed course info booklet
CBOMS Leads (AC)

Have a question? Email us at: or visit the help center.

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Certified Business Operations Management Specialist (CBOMS) course

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You’re the Captain of the Business Engine Room

If a CEO is the Captain of the ship, then as an Operations Professional, you’re the Captain of the Engine Room that makes the ship move.

According to PwC, two thirds of businesses look to cut costs but less than 30% of these businesses will hit their goals.

So, how do you create operational efficiency that is sustained over time, without sabotaging your customer’s experience and stifling innovation and growth for your business?

Certified Business Operations Management Specialist (CBOMS) Badge

FACT: ALL Businesses (whether small, medium or large) and regardless of industry need Business Operations Managers

…but most “Operations Management” courses don’t take into account real-life situations and are pretty boring and dry.

This course is purely practitioner-based.

Let me ask you this:

“Would you want to have a surgeon who’s only READ about how to perform surgery or would you rather have the surgeon who’s performed hundreds of surgeries?”

The answer is pretty clear (I hope…).

The Price of Poor Operations Management (or Mis-Management)…

…the price and potential losses can be massive.

The hard-earned sales and profits earned are quickly flushed away with poor operational management. You need to lay-off staff (which is an awful job), you start cutting back on benefits and morale of your entire team starts sinking like a block of concrete to the bottom of the ocean.

I don’t think I have to sell you on the importance of good operations. If you’re reading this, you already know it is an essential element of ANY business, because operations management:

  • Is the engine that makes your business hum and run smoothly day-in and day-out
  • Is the glue that holds all the different functions in your business together
  • Ensures your hard-earned money doesn’t go to waste

The Economist Intelligence Unit carried out a study where it has been estimated that more than 60% of major corporate strategies are not successfully implemented.

This training also helps to bridge that gap.

Most Operations Management Courses & Books are Boring and Too Academic…

…I know a lot of Universities have Operations Management programmes but one thing I hear repeatedly is that these programmes are too academic and dare I say it, “boring”.

Ethan Hathaway’s CBOMS™ programme is developed and taught by experts who are specialists in this field and consulting and working with business executives in operations roles on a daily basis.

Because what you read in a text book NEVER translates one-hundred percent into the real world.

Imagine This…

…imagine having the confidence to take on ANY obstacle head-on, knowing you’ve got the skills and a supporting network of peers to lean on for help whenever you need.

Imagine being THE go-to person for both your boss and staff because you’re known to get things done and done right.

Get the Course Sample Kit

  • View a sample lesson from the course
  • Get an exclusive “scholarship” offer just for viewing a sample
  • Get the detailed course info booklet
CBOMS Leads (AC)

Have a question? Email us at: or visit the help center.

Why Should You Get Certified?

If you’re an individual…

…this certification gives you a leg up on the competition.

Unlike any other Manager, you’ll have a certificate AND badge to prove your Operations Management expertise from a source that is trusted by global businesses – which is what REALLY counts.

More importantly, it will make you a better Operations Manager.

So, if you want to:

  • Move up the ladder in your career (or start/change careers)
  • Have something tangible to show your dedication in your own self-development
  • Add new skills to your toolset to leave your competition behind and step up the ladder in pay grade…

…this course and certification is for you.

If you’re a CEO, Director or Business Owner…

…there’s a chance you don’t need to get certified, but…

…your team should get certified.

Why certify your team? Here’s a few good reasons:

  • Improve your reputation as an employer for being a great place to work because you invest in your staff development
  • Have peace of mind your Operations Managers have a standardised level of skills and competency.

If you’re taking the course for yourself, there’s no obligation to get certified, you can also just take the course itself.

Either way, this training gives you value for a crucial part of your business.

NOTE: Certification is optional. You may take the course without doing the certification exam (however, you will not receive the Certification benefits).

The non-certified certificate completion will show that you completed the “Business Operations Management” training course.

Business Operations Management Course Agenda Highlights

  • How to Execute Your Business Strategy
    • How to overcome obstacles you’ll eventually encounter to executing your business strategy
    • The common mistake managers make when it comes to business strategy…could you be making this mistake too?
  • Business Performance Management
    • The 6 performance metrics you need to be tracking to know how well the business is performing
  • How to Reduce Your Costs in Your Supply Chain
    • What metrics should you be tracking? We’ll show you.
    • How to know if your suppliers are performing to your expectations
    • How to improve profitability of your supply chain
    • More
  • Introduction to Service-Level Agreements (SLA’s)
    • How to make use of  SLA’s to improve your business’ performance
  • Operations as a Profit Center – Growing the Business with Better Operations
  • How to Effectively Lead & Motivate Your Team
  • PLUS: 4 bonus lessons on motivating and leading your team
  • OPTIONAL: Certification ExamYou must pass (80% or higher) the certification exam in order to receive the additional Certified Business Operations Management Specialist (CBOMS)™ designation & certificate. You will still receive a certificate of completion (Business Operations Management Course) for the course whether you complete the exam or not.

***Download the course information booklet for the FULL details of what’s covered AND get a sample lesson.***

Get the Course Sample Kit

  • View a sample lesson from the course
  • Get an exclusive “scholarship” offer just for viewing a sample
  • Get the detailed course info booklet
CBOMS Leads (AC)

Have a question? Email us at: or visit the help center.

Who should enroll in the Certified Business Operations Management Specialist (CBOMS) training course?

  • Operations managers
  • Customer Service Managers
  • Department Heads
  • Human Resource Managers
  • Business Owners
  • Managing Directors
  • Any professional in charge of operational functions

Here’s what past clients say about our courses:

“Informative, comprehensive and comprehensible” – P.F., Chief Risk Officer, ICBC Asia, Hong Kong

“I never imagined the great impact of the operational risk on the business as a whole before attending this course…I got a lot of ideas to implement in my department / bank.” – J.G., Head of Internal Audit, Banco Nacional Ultramarino, Macau

“Well focused and relevant with good practical examples to bring out the concepts clearly. Gave a good understanding and grasp of the subject.” – S.R., President Director, Bank SBI, Indonesia

“A good comprehensive theoretical coverage with practical questions to ponder.” – W.S., TMB Bank, Thailand

“Combination of raw Basel material vs. detailed business implementation examples it gives the option of both understanding a topic and evaluating your own business implementation.

Course has met expectations in full. Cannot identify any unpleasant fact. Course is well organised, well presented and well facilitated.” – R.B., TMB Bank, Thailand

Before attending the course: “..not too much expectations, should be bit boring”…After attending:“…80% changed, lively course…what I liked most is the good scope of op risk area & well explained & illustrated of Basel II” – C.C., Enterprise Risk Manager, Coutts Bank Von Ernst, Hong Kong

Discover How to Turn Your Operations into a Well-Oiled Machine

Here’s what you gain with the Certified Business Operations Management Specialist (CBOMS)™ training:

  • Discover how to bridge the gap between your company’s strategy and actually executing it properly
  • How to put a plan in motion quickly and efficiently
  • Understand why execution is as important as the strategy
  • Improve your business system thinking approach
  • How to manage and improve your business operations using key metrics and indicators
  • How to measure the performance of your SLA’s
  • How to use SLA’s to achieve your business objectives
  • How to benchmark services and establish world class standards so you set a high-standard of service delivery
  • How to turn your Operations into a profit centre and contribute to bottom-line revenue

Get the Course Sample Kit

  • View a sample lesson from the course
  • Get an exclusive “scholarship” offer just for viewing a sample
  • Get the detailed course info booklet
CBOMS Leads (AC)

Have a question? Email us at: or visit the help center.

What You Receive

All ONLINE courses include:

On-Demand Lessons

Online courses include on-demand video and/or text-based lessons with 12 months access (option to renew).
Go at your own pace.

Digital Downloads

Courses include digital resources, such as course slide decks, additional reading, exercises & more.

Anywhere Access

Access the course(s) anywhere with an Internet-enabled device. (*Our own mobile app is in the works)

Digital Certificate

Upon successful course completion, you receive a digital certificate of completion to download & print.


Our training courses are designed to be practical, not just theoretical or academic.

Designed for Busy Professionals

Courses are designed for the busy working professional.

Sneak Peak Inside the Online Learning Portal

Have a look inside the online learning portal to get an idea of what it’s like.

If you successfully complete the Certification Exam, you also receive:

Digital Badge

This digital badge designates you as a Certified Chartered Member of your specific designation, which you may use on business cards, resumes, LinkedIn profiles, website profiles, email signatures and more.

To continue using your badge, you must renew your membership certification each year.

CPPS Certificate sample

Digital Certification Certificate

In addition to the Certificate of Completion for the course in general, if you successfully pass (achieve 80% or higher) the Certification exam, you also receive a (digital) certification certificate to mark your achievement.

Alumni Status

You’ll be recognized as an Alumni and be eligible for Alumni-only benefits. E.g. alumni networking groups and events (coming soon).

Members-Only Discounts

In addition to the Certificate of Completion for the course in general, if you successfully pass (achieve 80% or higher) the Certification exam, you also receive a (digital) certification certificate to mark your achievement.

Why Ethan Hathaway

There are LOTS of training providers in the market, so why choose Ethan Hathaway?

Ethan Hathaway has established itself as a reputable training partner for over 18+ years to top companies all over the world.

Our philosophy is to make YOU as valuable as can be both in your career and your employer.

Enrolment Options

Online Self-Study

USD 297
(12-months access)

For Individual learning at your own pace.

On-Demand Video Lessons (approx. 8hrs of video lessons)
Downloadable Resources
12 months access (option to renew)
Anywhere access with Internet-enabled devices
Digital Certificate of Completion
Digital Badge of Completion
BONUS #1: 2 x certification exam attempts (value of $200.00)
BONUS #2: If you achieve 80% or higher on exam, your first 3 months Charter Membership is included (value of $49.25)
Instructor Q&A

In-House Customized / Bespoke

Contact Us

Either schedule a private in-house delivery and/or customize the content to your specific needs.


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