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Emotional Intelligence and how to not only access but improve on your own is outlined in this article. Very easy to understand and read through, it gives you a better idea of not only what emotional intelligence is but how it is beneficial in your everyday work life. It also provides statistics showing the benefits of having higher emotional intelligence in your workforce.
Key Takeaways:
- Admitting and learning from mistakes
- Listening more than you speak
- Controlling your emotions
“Employees don’t check their emotions at the door when they come into the office, and that’s why emotional intelligence — the ability to recognize and manage your own and others’ feelings — is so important.”
http://blog.hubspot.com/sales/emotional-intelligence-behaviors
