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How this company saved $100M in customer support

Right now companies are looking for every little nook & cranny to save money and stem the bleeding. Expedia (prior to the current COVID-19 crisis) was able to save $100M in customer support costs by doing an 80/20 analysis: what’s the biggest cause for their customer support costs? Ends up much of their customer support …

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4 More Tips for Finding the Right People for Your Finance Team

Further to our previous post about 5 Tips on How To Recruit a Talented Finance Team, we thought we’d add some more to the list. Everyone knows that there is an employment problem in the US, UK and Europe. Many people are underemployed, unemployed, or even over skilled and underpaid. For the foreseeable future, the …

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5 Tips on How To Recruit a Talented Finance Team

Hiring in the current economy may seem like shooting fish in a barrel since there are so many job applications swimming about, but finding the right finance team members to make your company or corporation a success can be difficult. Just because somebody is talented at finance doesn’t mean that he or she will be …

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