Central Banking as a Service?

DIGITAL BANKING

The Story of Truist’s AI Assistant

Truist is a the love-child of the merger between BB&T and Suntrust in 2019.

Go behind the scene at Truist for how their team revamped and launched their AI-enhanced virtual assistant while integrating with their human contact centers.

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Want to learn more about digital banking? Become a Certified Digital / e-Banking Specialist (CEBS). Learn more here.


BANKING

Barclay’s Boo Boo

Big banks tend to get in their own way.

This story of Barclay’s, is an interesting anecdote from as recent as early this year (2022).

If you work for another big bank and giggling under your breath while reading this, don’t laugh too hard.

There’s a lesson to be learned as it could happen to your bank.

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Want to know how this kind of mistake Barclay’s made affects your business? Check out the how to manage enterprise risks like this.


FINTECH

Central Banking as a Service (CBaaS?)

This is an interesting fintech startup, offering a type of Central Banking as a Service.

So far, they have clients in the Caribbean and Africa.

Have a listen. [via Funders & Founders]

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