Client encounter regularly tumbles to the lower-level client benefit delegates. However, the greatest effect can come when a supervisor ventures in with a customer. It doesn’t require much investment, yet a supervisor who indicates he or she thinks about clients can have all the effect. The straightforward demonstration of connecting shows customers that the administration group values their experience as they approve customer criticism and discover approaches to enhance the circumstance later on. By making supervisors visible and getting them required in the criticism advance, you can change the whole client encounter.
Key Takeaways:
- Customer experience often falls to the lower-level customer service representatives
- the biggest impact can come when a manager steps in with a customer.
- It doesn’t take much time, but a manager who shows he or she cares about customers can make all the difference.
“customer experience often falls to the lower-level customer service representatives, but the biggest impact can come when a manager steps in with a customer. It doesn’t take much time, but a manager who shows he or she cares about customers can make all the difference.”
http://www.ceo.com/sales/how-managers-play-a-key-role-in-customer-experience/
