Listen to Your Employees, Not Just Your Customers

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Recent trends have provided insight into the fact that businesses must not only care about their customers, but they must also take into consideration the people who are helping your business operate as a whole. As a result, new schools of thought have come out that provide employees with benefits and amenities that they have not had in the past, thus adding new methods and strategies to business operations. Simultaneously, human resources departments have grown significantly, especially considering how important it has become for employees to not only be satisfied, but also engaged in the work.

Key Takeaways:

  • Paid digital TV companies, which also include Netflix and Amazon Prime, face high churn.
  • some customer service representatives of the third-largest player in the streaming video space were pushing fence-sitting customers too hard
  • Linking feedback systems allows companies to enlist frontline employees as agents of change.

“Linking feedback systems allows companies to enlist frontline employees as agents of change.”

https://hbr.org/2016/08/listen-to-your-employees-not-just-your-customers

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