Background
I’m using FluentForms + FluentForms Pro to capture contact details and connect the form to a handful of CRMs/Marketing Automation apps:
- ActiveCampaign
- Brevo
- and FluentCRM
That’s the beauty of using Fluent Forms to capture contact details, I can funnel the details to redundant systems as a backup without manually having to copy/paste or import files on a regular basis.
The Problem
For some reason, some form submissions to Brevo (formerly SendinBlue) were failing, while the integration with ActiveCampaign and FluentCRM had no problems.
As you can see in the screenshot below:
I contacted support for both vendors and neither one had a clue why the Brevo integration was failing.
But then I found an old thread (can’t find the link anymore) about the SMS (phone field) causing the capture to fail.
So, I went back and reviewed the entries that failed the Brevo integration and looked at the “phone” field data capture and low and behold, the entries that failed had phone numbers entered but were NOT in the format acceptable to Brevo.
The entries that had no problem did not have any phone numbers to deal with which is why they succeeded with no problems.
The Solution
Once I updated the “phone” field settings to validate the submitted phone numbers, it worked!
