Training your managers is one of the most important things you can do for your company’s growth and longevity. Tantamount to this longevity is how these managers treat and lead those who are under them. Because personal relationships are so very important to the culture and life of your company, it’s important to teach them how to speak to one another and to those under them.
Yes, this may sound strange at first. We are talking about how we speak to one another. Sounds basic, yet it is crucial for your business. Why? Because business is done with people, and people have feelings. If your words, or the words of your managers, end up hurting those feelings, then it is inevitably going to hurt your business.
So, what is the proper way to speak with one another? Well, always think of that sandwich technique. If you need to give criticism to someone, first always sandwich it between two pieces of praise. This will soften the blow and help them listen to you better.
By teaching your managers to criticize properly and in an edifying manner, you’ll build a company that is moving forward, rather than being torn down from the inside.
Read the full article here: Seven Things Only Cowardly Managers Say
