Working Hard is not the same as working smart

We have all heard the age old saying, work smarter; not harder. Steve Blank reminds us that the effectiveness of an employee is not derived from the number of hours he is working a day. A business needs to define their mission and intent for the department by creating appropriate metrics for each employee to match.

Key Takeaways:

  • Number of hours worked does not reflect productivity.
  • Managers should define the specific output expected from each department.
  • Ensure the system does not create unintended consequences.

“In the 20th century we measured work done by the number of hours each employee logged. On an assembly line each employee was doing the same thing, so productivity simply equaled hours worked. Employees proved they were at work by using time cards to measure attendance.”

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