We often based performance on how well things are going when times are good or when everything is running smoothly.
But Farnam Street brings up an excellent point, to best measure performance, it’s how you, your staff, your product and your company perform when it’s bad.
“Products and services are only as good as they are when they break, not when everything is functioning fine.” – Farnam Street
So, how well do you perform when the going gets tough?
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