Customer service is a very important aspect of society and keeping a customer happy after a complaint is important for a business’s reputation and to keep customers returning. Customer complaints should be embraced as a way to grow and improve your business. Here are ten simple ways to deal with a customer after a complaint.
Key Takeaways:
- Give me a customer complaint any day over a customer not being happy and not complaining.
- Don’t run from it. Deal with it immediately regardless of the situation.
- View what the customer is sharing as a key way for you to learn.
“If the customer responds publically via Twitter, Facebook, etc., make sure your response is public too. Others are reading and watching, so they want to see how you handle it. (Customer complaining is a spectator sport!)”
